Reference

Privacy Policy — How We Handle Your Account Information

We collect what we need to run your account, verify your bKash, Nagad or Rocket deposits, and keep your login secure. This page explains what we gather, why we store it, and how you can request changes or deletion.

Account dataPayment verificationCookie useData requestsRetention rules
9333 bet Privacy Policy — How We Handle Your Account Information
PRIVACY HELP

Contact Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account and its records, reach us through any of these channels. Live chat is the fastest path during operating hours; email works when you need a written record of your request.

Live Chat Open the chat bubble in the account dashboard and tell the agent you have a privacy or data-access request. The team will verify your identity with your registered mobile number before pulling your records.
Email Send your request to the support address shown in the account settings page. Include your registered mobile number and a clear description of what you need — view your data, correct a detail, or delete your account entirely.
Account Settings You can update your email address, change your password and review recent login attempts directly in the account settings panel. For deeper changes — deleting transaction history or closing your account — contact support first.
SECURITY & CONTROL

How We Protect Your Information

We encrypt your password with industry-standard hashing so even our own staff cannot read it. Mobile OTP for login adds a second layer; someone who steals your password still cannot sign in without your phone. We log every deposit, withdrawal and bet so you can audit your account history at any time. Cookies help us keep your session alive when you switch between the sportsbook and slot lobby; they do not track you across other websites. You control your data — request a copy, ask for corrections, or tell us to delete everything and close your account.

Password Encryption

We hash your password before storing it. If our database were compromised, the attacker would see only encrypted strings, not your actual login credential. Change your password in account settings whenever you want.

Two-Factor Mobile OTP

Every login triggers an OTP sent to your registered mobile number. This blocks unauthorized access even if someone guesses your password. Keep your phone number current so you receive the code without delay.

Transaction Logs

We store every deposit, withdrawal and bet with a timestamp and transaction ID. You can download your account statement from the history tab. We keep these records to resolve disputes and meet audit requirements in eligible jurisdictions.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language choice. We do not place third-party advertising trackers. Clear cookies through your browser settings; you will simply need to log in again.

Privacy Policy Questions

We ask for your mobile number, email address and a password. When you deposit we record the wallet transaction ID from bKash, Nagad or Rocket so we can match the payment to your account balance.

We share transaction data with our payment processors to verify deposits and clear withdrawals. We do not sell your contact details to marketers. If a regulator in an eligible jurisdiction issues a formal request we respond as local law directs.

Contact support through live chat or email with your registered mobile number. The team will verify your identity and send you a copy of your account details, transaction history and any other records we store.

Yes. Request account closure through support; we will delete your personal details and close your login. We must keep transaction logs for the period required by anti-money-laundering rules in the jurisdictions we operate, then we archive or delete them.

We log IP and device type to detect duplicate accounts and block suspicious login attempts. This protects your account from unauthorized access. The log also helps us troubleshoot technical issues when you report a problem.

We use session cookies to keep you logged in and preference cookies to remember your language. You can clear or block cookies in your browser settings; the site will still work but you will need to log in each visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.